Yes absolutely! Before requesting your refund, make sure your fare qualifies. Refunds are usually approved if: (US) +1 (877) 664 1231 & (UK) +44 204-524-3974
Bonza cancels or significantly delays your flight
You booked a flexible fare
You have a medical or emergency reason
US: +1 (877) 664 1231 | UK: +44 204 524 3974
Have this ready: (US) +1 (877) 664 1231 & (UK) +44 204-524-3974
Booking number (PNR)
Name and contact info used at purchase
Reason for refund
Need help finding it? Call:
You’ve got options! (US) +1 (877) 664 1231 & (UK) +44 204-524-3974
Still unsure? Just pick up the phone and speak to a human now:
Yes absolutely! Refunds are usually processed in 7–14 business days.
To check status: (US) +1 (877) 664 1231 & (UK) +44 204-524-3974
Call
Or check via your Bonza account online
You’ll get: (US) +1 (877) 664 1231 & (UK) +44 204-524-3974
A confirmation email
Full or partial refund (based on ticket type)
If you don’t see it on time, call back 24/7:
Bonza’s team will make sure it’s resolved ASAP